Refund Policy

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Last Updated: August 2026

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At West Coast Bling, every order is hand-packed with care from our California studio. We want you to love your purchase, and we're committed to making things right if something isn't as expected.

Please review our return and refund policy below before making a purchase.

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Return Eligibility

We gladly accept returns on unused, unopened products within 10 days of delivery.

To be eligible for a return:

• Items must be unused and in their original condition.

• Products must be returned in their original packaging.

• Proof of purchase or order number is required.

• Return requests must be submitted within 10 days of delivery.

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Customers are responsible for return shipping costs unless the return is due to our error.

Non-Returnable Items

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Because many of our products are hand-curated and packaged specifically for each order, we cannot accept returns on:

• Opened rhinestone packs or mixes

• Used crafting supplies

• Custom-curated mixes

• Clearance or final sale items

• Gift cards

• Digital products or downloadable content

• Products that have been altered or damaged after delivery

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These items are considered final sale unless they arrive damaged or incorrect.

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Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.

Please include:

• Your order number

• Photos of the item(s)

• Photos of the shipping box and packaging

• A brief description of the issue

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Once reviewed, we'll work quickly to provide a replacement, store credit, or refund, depending on the situation.

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Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

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Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

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Original shipping charges are non-refundable unless the return is the result of our error.

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Exchanges

At this time, we do not offer direct exchanges.

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If you would like a different item, please complete the return process (if eligible) and place a new order through our website.

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Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

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Because we begin processing orders quickly, we cannot guarantee that changes or cancellations can be made once an order has entered fulfillment or has shipped.

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Lost or Stolen Packages

West Coast Bling is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.

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If you experience a shipping issue, we're happy to assist you in filing a claim with the carrier whenever possible.

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Return Shipping

If your return is approved, we'll provide return instructions.

Unless the return is due to our mistake or a defective product:

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

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Refused or Undeliverable Packages

Orders returned to us because of:

• Incorrect shipping address

• Refused delivery

• Failure to claim the package

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may be refunded for the product cost only, less any shipping charges incurred by West Coast Bling. Additional shipping fees may apply if you would like the order reshipped.

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Need Help?

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If you have questions about your order or this policy, we're happy to help.

West Coast Bling

Email: marketing@auntietay.com

Website: www.westcoastbling.com

We truly appreciate your support of our family-owned California business and will always do our best to ensure you have a great experience shopping with West Coast Bling.